This collection is reserved for CDOT employees. Contact Joan Pinamont (303) 757-9972          

CONTENTS

Career Changes    Career Strategies    Communication    Customer Service    Delegation    Diversity    Empowerment    Grammar    Humor    Information Access    Interviews    Leadership    Management    Marketing    Meetings    Negotiation    Newsletters    Organizational Change    Organizational Skills    Performance Appraisals    Personal Growth    Problem Solving    Project Management    Proposals    Public Speaking    Quality Control    Reengineering    Reinventing Government    Resumes    Sexual Harassment    Spelling    Stress Management    Team Work    Technology    Time Management    Training    Vocabulary    Women in the Workplace    Workplace Harassment    Writing  

Career Changes
Change Your Job, Change Your Life. Ronald Krannich, 1994. 368 p.
Identifies high-impact strategies for finding great jobs.

Do What You Love, the Money Will Follow. Marsha Sinetar, 1987. 213 p.
Provides inspiration for discovering the right livelihood.

Career Strategies
Getting Praised, Raised and Recognized. Muriel Solomon, 1993. 290 p.
Contains insightful scenarios on how to take personal responsibility for career management.

Getting Things Done When You Are Not in Charge. Geoffrey Bellman, 1992. 278 p.
Demonstrates how to get extraordinary things done - in organizations and in life.

How to Think Like a CEO: The 22 Vital Traits You Need to Be the Person at the Top. D.A. Benton, 1996. (Audio Cassette)
Reveals the secrets that put business leaders in positions of power.

Lions Don't Need to Roar: Using the Leadership Power of Professional Presence to Stand Out, Fit In and Move Ahead. D.A. Benton, 1992. 257 p.
Teaches that competence alone does not lead to professional success: emotional energy and people skills are essential to reaching the top and staying there.

The One Thing You Need to Know...About Great Managing, Great Leading, and Sustained Individual Success. Marcus Buckingham, 2005. (Audio-CD)
Unveils "one things" for Managing (discover what is unique about each person and capitalize on it); Leading (discover what is universal and capitalize on it); and Sustaining Individual Success (discover what you don't like doing and stop doing it).

Only the Paranoid Survive. Andrew Grove, 1996. (Audio Cassette)
Tells how to exploit the crisis points that challenge every company and every career.

The Performance Edge: New Strategies to Maximize Your Work Effectiveness and Competitive Advantage. Robert Cooper, 1991. 326 p.
Addresses physical and mental stamina, nutrition, exercise, posture, and sleep as well as interpersonal skills, decision making, and self-management.

Power and Influence: Beyond Formal Authority. John Kotter, 1985. 218 p.
Tells how to foster excellence, innovation and responsiveness without getting bogged down in bureaucracy, parochial politics, or unproductive power struggles.

Power Networking: 55 Secrets for Personal & Professional Success. Danna Fisher & Sandy Vilas, 1992. 191 p.
Defines networking as the process of gathering, collecting, and distributing information for everyone's benefit.

The Pursuit of WOW!: Every Person's Guide to Topsy-Turvy Times. Tom Peters, 1994. (Audio Cassette)
Provides the tools for moving beyond excellence into WOW.

Real Power: Stages of Personal Power in Organizations. Janet Hagberg, 1994. 269 p.
Takes readers on a journey beyond achievement and success to leadership from the soul.

The Six Fundamentals of Success: The Rules for Getting It Right for Yourself and Your Organization. Stuart Levine, 2004. 213 p.
Spells out six rules for business success: Make Sure You Add Value; Communicate Up and Down, Inside and Out;  Know How to Deliver Results; Conduct Yourself and Your Business with Integrity; Invest in Relationships, Gain Perspective.

Success Shortcuts: 25 Career Skills You Were Never Taught, But Must Know. Jimmy Calano & Jeff Salzman, 1986. (Audio Cassette)
Discusses building visibility, networking, delegating, negotiating, writing clearly, setting goals, listening aggressively and making things happen.

Take This Job and Love It: A Personal Guide to Career Empowerment. Anne Tracy, 1994. 175 p.
Outlines a four-step process for taking back power and resolving a career crisis: define the problem, use the problem to create a positive vision, acknowledge and accept the feelings, and make conscious choices.

What Got You Here Won’t Get You There: How Successful People Become Even More Successful. Marshall Goldsmith, 2007. (Audio CD-ROM)
Provides a systematic approach to overcoming behaviors that prevent successful leaders from reaching the next level of achievement.

Winning at Work: Your Quick-Tip Guide to Making Every Day a Success. Michael Podolinsky, 1995. (Audio Cassette)
Presents super-productivity tricks and time-savers.

Work Like Your Dog: Fifty Ways to Work Less, Play More, and Earn More. Matt Weinstein and Luke Barber, 1999. 259 p.
Explains how having fun at work can increase creativity and productivity.

Communication
BusinessSpeak. Suzette Elgin, 1995. 247 p.
Teaches strategies for better communication: listening actively, defusing hostile situations, utilizing voice and body language, and arguing effectively.

Civilized Assertiveness for Women: Communication with Backbone…Not Bite. Judith McClure, 2003. 178 p.
Identifies self-diminishing speech habits that women need to banish from their vocabulary.

Communicating for Results: How to Master the Skills of Assertiveness, Credibility and Persuasion. Michelle Fairfield Poley, 1996. (Audio Cassette)
Outlines a process of mastering communication that is educational, encouraging, and entertaining.

Communication for Professional Engineers. Second Edition. Bill Scott & Bertil Billing, 1998. 276 p.
Covers effective speaking, effective writing, effective meetings, and effective interviews.

Communication: The Why, What and How. CDOT, 1994. 27 p.
Describes a strategic plan for improving access to information at CDOT.

Conversation Power: Communication Skills for Business and Personal Success. James Van Fleet. (Audio Cassette)
Identifies effective verbal communications strategies for business, public speaking, employee relations, meetings, family, sales, and even romantic encounters.

The Cowards Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight. Tim Ursiny, 2003
Contains interactive exercises for people who hate conflict. 

Crucial Conversations: Tools for Talking When Stakes Are High. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, 2002.
Prescribes a way to make it safe to talk about almost anything.  

Crucial Conf rontations. Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzler, 2005. 281 p.
Demonstrates how to respond to conflicts in healthier, more productive ways.

Dealing with Conflict & Confrontation: How to Keep Your Cool, Stand Your Ground and Reach a Positive Resolution. Helgo Rhode, 1993. (Audio Cassette).
Explains how to use problem-solving techniques to deal with inevitable human differences.

Dealing with Different, Diverse (and Difficult) People. Barbara Braunstein, 2001.(Audio CD-ROM)
Shows how to motivate and get results with different types of people, even the difficult ones.

"excellent communication skills required" for Engineering Managers. Todd Shimoda, 1994. 113 p.
Teaches engineers how to apply their analytical skills to verbal and written communication.

How to Argue and Win Every Time. Gerry Spence, 1995. 307 p.
A noted trial lawyer who has never lost a criminal trial defines arguing as the art of living.

How to Keep Your Cool When It’s Hot at Work. SkillPath Publications, 2007. (Audio CD-ROM)
Reveals techniques for powering growth in five key areas: customer satisfaction, negativity restraint, diversity, assertive communication, and anger control.  

Making Your Point: Communicating Effectively with Audiences of One to One Million. David Bartlett, 2008. (Audio-CD-ROM)
Shares strategies for making every word count in presentations, meetings, and blogs.

People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts. Robert Bolton, 1979.
300 p.
Analyzes body language, listening skills, assertion skills, and conflict management skills.

The Platinum Rule. Tony Alessandra & Michael O'Connor, 1996. (Audio Cassette)
Applies the platinum rule to business situations: Do unto others as they'd like done unto them.

Professional Communications: A Handbook for Civil Engineers. Heather Silyn-Roberts, 2005. 251 p.
Presents practical, concise guidelines for writing professional engineering documents and making oral presentations. 

Psycho-Geometrics: The Science of Understanding People, and the Art of Influencing Them. Susan Dellinger, 1994. (Video Cassette)
Explores how people's personality shape determines the way they act and react.

Speak for Yourself. Robert Montgomery, 1994. (Audio Cassette)
Tells how to excel in meetings, negotiations, conversations, interviews, and presentations.

Talking from 9 to 5. Deborah Tannen, 1994. (Audio Cassette)
Investigates how women's and men's conversational styles affect who gets heard, who gets credit, and what gets done at work.

They Just Don’t Get It! Changing Resistance into Understanding. Leslie Yerkes & Randy Martin, 2005. 149 p.
Provides solutions in the guise of a lighthearted fable for the problems of ineffective communications and resistance to change.

That’s Not What I Meant! How Conversational Style Makes or Breaks Relationships. Deborah Tannen, 1986. 209 p.
Shows how to hear what hasn’t been said and adjust to differences in conversational styles.

Working with Difficult People. Muriel Solomon, 1990. 295 p.
Provides proven strategies for dealing with unpleasant bosses, colleagues, and subordinates.

You Just Don't Understand: Women and Men in Conversation. Deborah Tannen, 1990. 330 p.
Suggests ways to make allowances for the inherent differences in gender-based communication styles

Your Perfect Right: A Guide to Assertive Living. Robert Alberti, Michael Emmons, 1999. (Audio Cassette)
Reveals how to gain a sense of control and power without controlling others in the process.

Customer Service
The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business When You Ask the Right Questions.  Michael Wing, 1997, 128 p.
Includes sample surveys, cover letters, and worksheets.

Building a Customer-Driven Organization: The Manager's Role. Lisa Ford & Ron Meiss, 1990. (Audio Cassette)
Addresses the manager's role in understanding what customers want, developing effective service strategies, and hiring and motivating a service-oriented team.

Coaching Knock Your Socks Off Service. Ron Zemke & Kristin Anderson, 1996. 148 p.
Covers coaching on the run, coaching new employees, coaching for difficult situations, peer coaching, and coaching for high performance.

A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool. Janelle Barlow and Claus Moller, 1996. 221 p.
Claims that complaints are lifelines to the customer; explains how to become complaint-friendly.

Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed. Robin Lawton, 1993.
Shows how to identify and provide what the customer wants.

The Customer Revolution: How to Thrive When Customers Are in Control. Patricia Seybold, Ronni Marshak & Jeffrey Lewis, 2001. 395 p.
Tells how to manage your company by and for customer value.

Delivering Knock Your Socks Off Service. Kristin Anderson & Ron Zemke, 1991. 136 p.
Provides tips on quality customer care for service professionals working on the front line.

How to Keep Your Cool When It’s Hot at Work. SkillPath Publications, 2007. (Audio CD-ROM)
Reveals techniques for powering growth in five key areas: customer satisfaction, negativity restraint, diversity, assertive communication, and anger control.

Measuring and Managing Customer Satisfaction: Going for the Gold. Sheila Kessler, 1996. 228 p.
Spells out ways to choose appropriate tools to conduct customer satisfaction research, synthesize the results, and implement a positive customer service plan.

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods. Bob Hayes, 1998. 278 p.
Provides detailed information on how to construct and evaluate reliable questionnaires.

Raving Fans: A Revolutionary Approach to Customer Service. Ken Blanchard & Sheldon Bowles, 1993. (Audio Cassette)
Claims that satisfied customers just aren't good enough; the customer should be delighted.

Sustaining Knock Your Socks Off Service. Thomas Connellan & Ron Zemke, 1993. 176 p.
Says that everyone in an organization should be focused on the strategy and vision of consistently exceeding customer expectations.

Delegation
Delegation Skills. Bruce Tepper, 1994. 72 p.
Discusses overcoming obstacles to delegation, choosing the right tasks to delegate, delegating tasks to the right people, and developing skills of employees.

Diversity
Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace. Ron Zemke, Claire Raines, & Bob Filipczak, 2000. 280 p.
Supplies practical advice for recruiting, motivating, and managing a cross-generational workforce.

How to Keep Your Cool When It’s Hot at Work. SkillPath Publications, 2007. (Audio CD-ROM)
Reveals techniques for powering growth in five key areas: customer satisfaction, negativity restraint, diversity, assertive communication, and anger control.

Managing a Diverse Work Force: Regaining the Competitive Edge. John Fernandez, 1991. 332 p.
Demonstrates how integrating people from different age groups, genders, races, and cultures into the workplace can be critical to corporate success.

A Peacock in the Land of Penguins: A Tale of Diversity and Discovery. Second Edition. Barbara Hateley & Warren Schmidt, 1997. 137 p. 
Presents a refreshing view of workplace diversity in the form of a corporate fable.   

Workforce America! Managing Employee Diversity as a Vital Resource. Marilyn Loden & Judy Resener, 1991. 250 p.
Defines the culture of diversity as an institutional environment build on the values of fairness, mutual respect, understanding and cooperation.

Empowerment
The Empowered Manager: Positive Political Skills at Work. Peter Block, 1987. 214 p.
Offers both ideas and practical ways to support the belief that we have some control over our destiny.

Empowerment Takes More Than a Minute. Ken Blanchard, John Carlos & Alan Randolph, 1996. 126 p.
Defines three keys to making empowerment work: sharing information with everyone, creating autonomy through boundaries, and replacing the hierarchy with teams.

Our Emperors Have No Clothes. Alan Weiss, 1995. 243 p.
Discusses incredibly stupid things corporate executives have done while reengineering, restructuring, downsizing, TQM'ing, teambuilding, and empowering.

Quality Leadership Through Empowerment: Standards of Leadership Behavior. Dick Leatherman, 1992. 396 p.
Explains basic leadership tasks in a simple, step-by-step manner.

Grammar
Communicating for Results: How to Master the Skills of Assertiveness, Credibility and Persuasion. Michelle Fairfield Poley, 1996. (Audio Cassette)
Outlines a process of mastering communication that is educational, encouraging, and entertaining.

English Grammar for Dummies. Geraldine Woods, 2001. 360 p.
Teaches logical strategies for avoiding common grammatical errors.

Grammar Girl's Quick and Dirty Tips for Better Writing. Mignon Fogarty, 2008. 224 p.
Dispenses practical guidelines for everyday writers.

Much Ado About a Lot: How to Mind Your Manners in Print and in Person. Mary Newton Bruder, 2000. 278 p.
Supplies entertaining, relevant guidelines on grammar, spelling, punctuation, vocabulary, and pronunciation.

501 Grammar & Writing Questions. Learning Express, 1999.165 p.
Provides practice exercises on capitalization, punctuation, sentence structure, and paragraph development.

Humor
The Dilbert Principle. Scott Adams, 1996. (Audio Cassette)
Provides a cynical view of engineers, bosses, management fads, and the workplace.

Information Access
Who Owns Information? From Privacy to Public Access. Anne Wells Branscomb, 1994. 241 p.
Focuses on the controversy over the ownership and control of information.

Interviews
101 Answers to the Toughest Interview Questions. Ron Fry, 1994. 192 p.
Walks the reader through the process of preparing for, and shining in an interview.

Communication for Professional Engineers. Second Edition. Bill Scott & Bertil Billing, 1998. 276 p.
Covers effective speaking, writing, meetings, and interviews.

How to Handle the Toughest Job Interview You’ll Ever Get. David Portney, 2007. (Audio-CD)
Reveals secrets to breezing through tough interview questions and getting job offers.

How to Have a Winning Job Interview. Deborah Bloch, 1992. 130 p.
Explains what to expect, how to prepare, and what to say in an interview.

Interview Magic: Job Interview Secrets from America ’s Career and Life Coach. Susan Britton Whitcomb, 2008. 500 p.
Gives job seekers insights into the mechanics and mindset of interviewing.

Job Interviews for Dummies. Joyce Lain Kennedy, 2008. 318 p.
Describes how to seal the deal and win the offer.

Make Your Job Interview a Success. J.I. Biegeleisen, 1994. 223 p.
Includes job searching, resumes, cover letters, appearance, preparing for interviews, and rules for a successful interview.

Monster Careers: Interviewing – Master the Moment That Gets You the Job. Jeff Taylor & Doug Hardy, 2005. 214 p.
Prepares the reader to make a lasting impression and ace any interview situation.

301 Smart Answers to Tough Interview Questions. Vicky Oliver, 2005. 370 p.
Provides definitive answers to the questions employers ask to weed out candidates.

Speak for Yourself. Robert Montgomery, 1994. (Audio Cassette)
Tells how to excel in meetings, negotiations, conversations, interviews, and presentations.

Sweaty Palms: The Neglected Art of Being Interviewed. H. Anthony Medley, 1993. 254 p.
Addresses preparation, dress, salary, references, commonly asked questions, and questions to ask of the interviewer.

Leadership
The Circle of Innovation: You Can't Shrink Your Way to Greatness. Tom Peters, 1989. 518 p.
Insists that leaders who strive for innovation must commit to dispensing enthusiasm; unbalanced times call for unbalanced leaders.

Enlightened Leadership: Getting to the Heart of Change. Ed Oakley & Doug Krug, 1991. 265 p.
Demonstrates how to maximize employee contributions by involving employees in the creation of a shared organizational vision.

Flight of the Buffalo: Soaring to Excellence, Learning to Let Employees Lead. James Becasco & Ralph Stayer, 2000. (Audio Cassette)
Provides a new dynamic leadership model for the 2000’s.

Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-Based Management. Jeffrey Pfeffer & Robert Sutton, 2006. 276 p.
Challenges leaders to identify and apply management practices based on sound evidence.

High Impact Leadership: How to Be More Than a Manager. Mark Sanborn, 1990. (Audio Cassette)
Presents a complete strategy for managing like a leader.

Lead the Field. Earl Nightingale, 1986. (Audio Cassette).
Tells how to develop a winning attitude and find a path to success.

Leaders: The Strategies for Taking Charge. Warren Bennis & Burt Nanus, 1985. 244 p.
Introduces four strategies for effective leadership: attention through vision, meaning through communication, trust through positioning, and the deployment of self.

The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. James Kouzes & Barry Posner, 1987. 362 p.
Gives explanations and examples of how to be a leader who cares and makes a difference.

Leadership Is. Harrison Owen, 1990. 159 p.
Defines leadership as the capacity to inspire the human Spirit on its quest for fulfillment.

Leadership, Management and the Five Essentials for Success. Rick Joyner, 1994. 192 p.
Outlines five basic essentials required for success in any enterprise: product, administration, marketing, resources, and training.

Leadership: Managing in Real Organizations. Leonard Sayles, 1989. 310 p.
Covers authority, relationships, gaining power, project management, motivation, and introducing change.

Learning to Lead: A Workbook on Becoming a Leader. Warren Bennis & Joan Goldsmith, 1994. 182 p.
Helps people achieve true leadership potential.

Learning to Lead: The Art of Transforming Managers into Leaders. Jay Conger, 1992. 234 p.
Provides insight into what makes a leader by evaluating 5 of the nation's most popular leadership programs.

Making a Difference: 12 Qualities That Make You a Leader. Sheila Murray Bethel, 1990. 288 p.
Reveals skills, tools, and techniques to maximize leadership talents.

Monday Morning Leadership. David Cottrell, 2002. 107 p.
Uses eight fictional sessions between a manager and his mentor to introduce insightful leadership tactics.

On Becoming a Leader. Warren Bennis. (Audio Cassette)
Profiles dynamic figures from diverse business arenas to demonstrate how all leaders share distinctive characteristics.

The One Thing You Need to Know...About Great Managing, Great Leading, and Sustained Individual Success. Marcus Buckingham, 2005. (Audio-CD)
Unveils "one things" for Managing (discover what is unique about each person and capitalize on it); Leading (discover what is universal and capitalize on it); and Sustaining Individual Success (discover what you don't like doing and stop doing it).

Primal Leadership: Realizing the Power of Emotional Intelligence. Daniel Goleman, Richard Boyatzis, Annie McKee, 2002. 306 p
Contends that a leader’s emotions are contagious: if a leader resonates energy and enthusiasm, the organization thrives.

Principle-Centered Leadership. Steven Covey, 1991. 334 p.
Introduces fundamental principles for escaping the pull of the past and achieving meaningful change in personal lives and organizations.

Principle-Centered Leadership. Steven Covey, 1992. (Audio Cassette)
Introduces fundamental principles for escaping the pull of the past and achieving meaningful change in personal lives and organizations.

Simplicity: The New Competitive Advantage in a World of More, Better, Faster. Bill Jensen, 2000. 221 p.
Helps leaders help everyone to work smarter in a world of infinite choices.

Smart Leadership: Simple Daily Actions That Lead You and Your Organization to Success. Michael Podolinsky, 1996. (Audio Cassette).
Tells how to hire the right people, delegate, motivate, deal with bad apples, run productive meetings and go for the gold.

Why Leaders Can't Lead: The Unconscious Conspiracy Continues. Warren Bennis, 1989. 169 p.
Claims that American organizations are underled and overmanaged; people in charge impose change rather than inspire it.

Management
The Bad Attitude Survival Guide: Essential Tools for Managers. Harry Chambers, 1998. 278 p.
Explains why managers should focus on changing negative behavior rather than confronting employees about attitude problems.

Delegation Skills. Bruce Tepper, 1994. 72 p.
Discusses overcoming obstacles to delegation, choosing the right tasks to delegate, delegating tasks to the right people, and developing skills of employees.

First-Time Manager: How to Master the Essential Skills of Management. Joan Iaconnetti, Patrick O’Hara, 1990. (Audio Cassette)
Shows how to delegate, hire, motivate and reward employees, and make a visible impact.

Fish! A Remarkable Way to Boost Morale and Improve Results. Stephen Lundin, Harry Paul & John Christensen, 2000. 112 p.
Presents a parable about learning to love what we do, even if we may not be doing exactly what we love.

FISH! STICKS: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh. Stephen Lundin, John Christensen & Harry Paul, 2003.
Presents a business parable about holding on to a culture of innovation and maintaining a high level of productivity. 

Fun Works: Creating Places Where People Love to Work. Leslie Yerkes, 2001. 218 p.
Illustrates the eleven principles of  “Fun/Work Fusion.”

Gung Ho! Ken Blanchard, Sheldon Bowles, 1997. (Audio Cassette)
Presents three inspirational principles: "The Spirit of the Squirrel:" Practice worthwhile work; "The Way of the Beaver:" Be in control of achieving the goal; and "The Gift of the Goose:" Cheer each other on.

If It Ain't Broke...Break It! and Other Unconventional Wisdom for a Changing Business World. Robert Kriegel & Louis Patler, 1999. 284 p.
Tells readers to "Mess with your success or your success will mess with you."

Manager's Advantage: Preventing Management Mistakes...That Lead to Employee Problems. 1991. (Video Cassette)
Presents exercises and examples based on actual workplace situations.

The Manager's Desk Reference. Cynthia Berryman-Fink, 1989. 371 p.
Covers everything from assertiveness to women and minorities in the workplace.

The Manager's Troubleshooter: Pinpointing the Causes and Cures of 125 Tough Day-to-Day Problems. Clay Carr & Mary Fletcher, 1990. 430 p.
Gives thought-provoking managerial solutions to a wide variety of difficult people problems.

Now, Discover Your Strengths. Marcus Buckingham & Donald Clifton, 2001. 260 p.
Helps readers identify their talents, build them into strengths, and enjoy personal, managerial, and career success. 

The One Minute Manager. Kenneth Blanchard, 1988. (Audio Cassette)
Elaborates on four simple principles of One Minute Management: Goal Setting, Praise, Reprimands, and Apologies.

The One Thing You Need to Know...About Great Managing, Great Leading, and Sustained Individual Success. Marcus Buckingham, 2005. (Audio-CD)
Unveils "one things" for Managing (discover what is unique about each person and capitalize on it); Leading (discover what is universal and capitalize on it); and Sustaining Individual Success (discover what you don't like doing and stop doing it).

The Three Signs of a Miserable Job: A Fable for Managers (and Their Employees). Patrick Lencioni, 2007. 257 p.
Explores three seemingly obvious but largely ignored factors that lead to job dissatisfaction: anonymity, irrelevance and immeasurement.

Total Quality Management in Government: A Practical Guide to the Real World. Steven Cohen, Ronald Brand, 1993. 228 p.
Focuses on the details of what needs to be changed for TQM to succeed in government agencies.

1001 Ways to Reward Employees. Bob Nelson, 1994. 275 p.
Suggests hundreds of formal and informal ways to praise, recognize, and reward employees.

When Fish Fly: Lessons for Creating a Vital and Energized Workplace. John Yokoyama & Joseph Michelli, 2004. (Audio CD)
Offers advice for boosting morale and improving customer service by instilling passion in employees.

Winning. Jack Welch & Suzy Welch, 2005. 11 hours. (Audio-CD)
Lays out core business principles and offers answers to the questions people face about the real "stuff" of work. 

Marketing
Bottom-Up Marketing. Al Ries & Jack Trout, 1989. 226 p.
Provides step-by-step instructions for successful marketing.

Meetings
Communication for Professional Engineers. Second Edition. Bill Scott & Bertil Billing, 1998. 276 p.
Covers effective speaking, effective writing, effective meetings, and effective interviews.

Effective Meeting Skills. Marion Haynes, 1988. 87 p.
Includes practical guidelines for planning and conducting productive meetings.

Making Your Point: Communicating Effectively with Audiences of One to One Million. David Bartlett, 2008. (Audio-CD-ROM)
Shares strategies for making every word count in presentations, meetings, and blogs. 

Smart Leadership: Simple Daily Actions That Lead You and Your Organization to Success.Michael Podolinsky, 1996. (Audio Cassette).
Tells how to hire the right people, delegate, motivate, deal with bad apples, run productive meetings and go for the gold.

Speak for Yourself. Robert Montgomery, 1994. (Audio Cassette)
Tells how to excel in meetings, negotiations, conversations, interviews, and presentations.

Negotiation
Getting to Yes: Negotiating Agreement Without Giving In. Roger Fisher & William Ury, 1991. 200 p.
Outlines a proven strategy for reaching mutually acceptable agreements.

Speak for Yourself. Robert Montgomery, 1994. (Audio Cassette)
Tells how to excel in meetings, negotiations, conversations, interviews, and presentations.

Start with No: The Negotiating Tools That the Pros Don’t Want You to Know. Jim Camp, 2002.
Explains why win-win is an ineffective strategy, and how to beat it.

You Can Negotiate Anything. Herb Cohen, 1990. (Audio Cassette)
Claims that by being patient, personal, and informed it is possible to bargain successfully for anything.

Newsletters
Fundamentals of Successful Newsletters: Everything You Need to Write, Design and Publish More Effective Newsletters. Thomas Bivins, 1992. 208 p.
Contains examples, checklists, illustrations and lots of advice.

Newsletter Design: A Step-by-Step Guide to Creative Publications. Edward Hamilton, 1996. 192 p.
Advises newsletter designers to: “Make it dramatic. Make it readable. Make it believable.”

Producing a First-Class Newsletter: A Guide to Planning, Writing, Editing, Designing, Photography, Production, and Printing. Barbara Fanson, 1994. 171 p.
Maps out every stage in the newsletter production process, from development to distribution.

Organizational Change
All Hat and No Cattle: Tales of a Corporate Outlaw - How to Shake Things Up and Make a Difference at Work. Chris Turner, 1999. 251 p.
Offers an irreverent antidote to corporate complacency. 

Applied Strategic Planning: How to Develop a Plan That Really Works. Leonard Goodstein, Timothy Nolan, J. William Pfeiffer, 1993. 379 p.
Defines strategic planning as the process by which the guiding members of an organization envision its future and develop the necessary procedures and operations to achieve that future.

The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations. Peter Senge, 1999. (Audio Cassette)
Explains how redesigning and rethinking can help organizations cope with profound change.

The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations. Peter Senge, 1999. 596 p.
Explains how redesigning and rethinking can help organizations cope with profound change.

FISH! STICKS: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh. Stephen Lundin, John Christensen & Harry Paul, 2003.
Presents a business parable about holding on to a culture of innovation and maintaining a high level of productivity.

The Fifth Discipline: The Art and Practice of the Learning Organization. Peter Senge, 1990. 423 p.
Teaches that organizational learning disabilities can be cured by mastering five learning disciplines: systems thinking, personal mastery, mental models, shared vision, and team learning

The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization. Peter Senge, 1994. 593 p.
Demonstrates pragmatic, hands-on guidelines for using the five learning disciplines.

Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-Based Management. Jeffrey Pfeffer & Robert Sutton, 2006. 276 p.
Challenges leaders to identify and apply management practices based on sound evidence.

Joy at Work: A Revolutionary Approach to Fun on the Job. Dennis Bakke, 2005. 314 p.
Celebrates the feelings of fulfillment that can be found in a humane and enlightened workplace.  

Lessons from the Hive: The Buzz on Surviving and Thriving in an Ever-Changing Workplace. Charles Decker, 2004. 112 p.
Uses a business fable to present positive solutions to the dilemmas of reorganization.

Managing in a Time of Great Change. Peter Drucker, 1995. 371 p.
Claims that every organization has to build the management of change in to its very structure and learn to innovate in order to survive.

Managing Organizational Change. Cynthia Scott & Dennis Jaffe, 1989. 71 p.
Outlines self-instructional step-by-step guidelines to becoming a change leader.

The New Manager and the New Organization. Tom Peters, 1993. (Audio Cassette)
Shares insights on taking initiative and building flexible, responsive organizations.

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t. Robert Sutton, 2007. 210 p.
Provides strategies for working with bullies, creeps, jerks, tyrants, and other mean-spirited people.

Organizational Vision, Values and Mission. Cynthia Scott, Dennis Jaffe, & Glenn Tobe, 1993. 101 p.
Helps the reader clarify values, revisit the group mission, and create a compelling work group vision statement.

Our Emperors Have No Clothes. Alan Weiss, 1995. 243 p.
Discusses incredibly stupid things corporate executives have done while reengineering, restructuring, downsizing, TQM'ing, teambuilding, and empowering.

Strategic Thinking: A Step-by-Step Approach to Strategy. Simon Wooton, Terry Horne, 2001. 122 p.
Describes how to make sense of information, formulate ideas, and plan action.

They Just Don’t Get It! Changing Resistance into Understanding. Leslie Yerkes & Randy Martin, 2005. 149 p.
Provides solutions in the guise of a lighthearted fable for the problems of ineffective communications and resistance to change.

Thriving on Chaos. Tom Peters, 1991. 708 p.  
Describes innovative management techniques that involve embracing change.

Transforming the Organization. Francis Gouillart & James Kelly, 1995. 322 p.
Gives a blueprint for reframing corporate direction, restructuring the company, revitalizing the enterprise, and renewing people.

Who Moved My Cheese? Spencer Johnson, 1998. 94 p.
Presents a parable with unique insights into dealing with change.

Who Moved My Cheese? Spencer Johnson, 1998. Read by Tony Roberts. (Audio Cassette)
Presents a parable with unique insights into dealing with change.

Organizational Skills
The Organized Executive. Stephanie Winston, 1987. (Audio Cassette)
Contains strategies that will revolutionize your approach to time and task management.

Organizing from the Inside Out: The Foolproof System for Organizing Your Home, Your Office, and Your Life. Julia Morgenstern, 1997. 262 p.
Reveals the secrets of a professional organizer: Analyze, Strategize, Attack.

Performance Appraisals
The Performance Appraisal Question and Answer Book: A Survival Guide for Managers. Dick Grote, 2002. 238 p.
Addresses the most commonly asked questions about the dreaded performance appraisal process.

Manager's Advantage: Mastering Performance Appraisals. 1989. (Video Cassette)
Contends that appraising employee performance can be one of the most difficult challenges a manager faces.

101 Sample Write-Ups for Documenting Employee Performance Problems: A Guide to Progressive Discipline & Termination. Paul Falcone, 1999. 370 p.
Provides models for documenting every imaginable employee performance issue.

Personal Growth
Being in the Zone: The Secrets of Personal Excellence. Marcia Reynolds, 1997. (Audio Cassette)
Reveals secrets of achieving and sustaining high-level performance.

The Conative Connection: Uncovering the Link Between Who You Are and How You Perform. Kathy Kolbe, 1990. 218 p.
Provides keys to understanding, trusting, and using creative instincts.

The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work. Travis Bradberry & Jean Greaves, 2005. 185 p.
Shows how understanding emotional intelligence can be the key to personal and professional success.

Feel the Fear and Do It Anyway. Susan Jeggers, 1987. 227 p.
Outlines a ten-step game plan for conquering fear and enjoying life.

Get a Life! Living and Working at a Comfortable Pace in a High-Speed World. Jeff Davidson, 1997. (Audio Cassette)
Suggests way to map out priorities and goals and make time for things that really matter.

Giant Steps: Small Changes to Make a Difference. 1994. (Audio Cassette)
Offers daily lessons in self-mastery.

Goals! How to Get Everything You Want – Faster Than You Ever Thought Possible. Brian Tracy, 2003.
Breaks through the fog of contradictory ideas on goal setting and provides a proven system for achievement.

How to Be a No-Limit Person. Wayne Dyer, 1980. (Audio Cassette)
Reveals how to be happy, healthy, fulfilled, creative and totally alive.

Inner Excellence: Spiritual Principles of Life-Driven Business. Carol Orsborn, 1992. (Audio Cassette)
Outlines seven simple principles for transcending conventional business management strategies and venturing inward to find new sources of inspiration and creativity

Lessons in Mastery: How to Use Your Personal Power to Create an Extraordinary Life! Anthony Robbins, 2002. (Audio CD-ROM)
Demonstrates ways to turn weaknesses into strengths and experience true happiness.

17 Lies That Are Holding You Back & the Truth That Will Set You Free. Steve Chandler, 2000.  (Audio Cassette)
Uses the power of awareness to break patterns of self-deception.

Live with Passion: Create a Compelling Future with American’s Top Business and Life Strategist. Anthony Robbins, 2002. (Audio CD-ROM)
Turns everyday experiences into extraordinary, life-changing events.

Living the 7 Habits. Stephen Covey, 1995. (Audio Cassette)
Gives help on achieving goals and developing minds, bodies, skills, and relationships with others.

Mindmapping: Your Personal Guide to Exploring Creativity and Problem-Solving. Joyce Wycoff, 1991. 173 p.
Applies "whole brain thinking" to writing, project management, presentations and learning skills.

The New Dynamics of Goal Setting: Flextactics for a Fast-Changing Future. Denis Waitley, 1994. (Audio Cassette)
Teaches how to set goals and remain focused in spite of obstacles, changes or unforeseen circumstances.

Now, Discover Your Strengths. Marcus Buckingham & Donald Clifton, 2001. 260 p.
Helps readers identify their talents, build them into strengths, and enjoy personal, managerial, and career success.

The Other 90%: How to Unlock Your Vast Untapped Potential for Leadership and Life. Robert Cooper, 2001. 316 p.
Explains how to reach a deeper realization of what it means to be human and alive.

Personal Excellence. Ken Blanchard, 1993. (Audio Cassette)
Introduces a program to help chart a personal journey to excellence.

Personal Power: How to Project Confidence from the Inside Out. Lisa Ford, 1988. (Audio Cassette)
Gives the what's, why's and how's of personal power - and how to create more of it.

Real Magic: Creating Miracles in Everyday Life. Wayne Dyer, 1992. (Audio Cassette)
Claims that anything is possible if you trust in yourself and your intuitions.

The Seven Habits of Highly Effective People: Restoring the Character Ethic. Stephen Covey, 1989. 358 p.
Presents seven principles for living that can lead to personal and professional success.

The Seven Habits of Highly Effective People. Steven Covey, 1989. (Audio Cassette)
Presents seven principles for living that can lead to personal and professional success.

The Seven Habits of Highly Effective People. Steven Covey, 1989. (Audio CD-ROM) 
Presents seven principles for living that can lead to personal and professional success.

A Simpler Way. Margaret Wheatley & Myron Kellner-Rogers, 1996. (Audio Cassette)
Advocates pursuing a simpler, happier lifestyle.

The Success Journey: The Process of Living Your Dreams. John Maxwell, 1997. (Audio Cassette)
Provides a simple strategy for the path to success.  

Success: Self-Programming. Lee Milteer, 1987. (Audio Cassette)
Reveals how to tap into the power of the unconscious mind, increase learning speed, break bad habits, and get ahead in life.

SuperSelf: Doubling Your Personal Effectiveness. Charles Givens, 1993. 327 p.
Introduces a complete system for getting time, emotions and events under control.

What to Say When You Talk to Your Self. Shad Helmstetter. (Audio Cassette)
Provides powerful new techniques to program your potential for success.

Who Moved My Cheese? Spencer Johnson, 1998. 94 p.
Presents a parable with unique insights into dealing with change.

Who Moved My Cheese? Spencer Johnson, 1998. Read by Tony Roberts. (Audio Cassette)
Presents a parable with unique insights into dealing with change.

Women, Power & Self-Esteem. Hattie Hill-Storks, Maria Arapakis, Susan Baile, & Jacquelyn Ferguson, 1992. (Audio Cassette)
Tells how to take charge of the inner world, the personal world, the world of work, and the world at large.

Problem Solving
Expect the Unexpected (Or You Won’t Find It): A Creativity Tool Based on the Ancient Wisdom of Heraclitus. Roger von Oech, 2001. 193 p.
Shows how to reverse expectations, take advantage of change, and find creative solutions to problems.

Project Management
Project Management: How to Keep Your Projects On Track, On Time and Within Budget. Larry Johnson, 1994. (Audio Cassette)
Equips the listener with the skills needed to become a successful project manager.

Project Management: How to Plan and Manage Successful Projects. Joan Knutson & Ira Bitz, 1991. 198 p.
Teaches how to initiate, plan, staff, schedule, budget, monitor and complete projects.

Proposals
How to Prepare a Winning Proposal - And Sell People on Your Products, Projects and Ideas. Pat Cramer, 1992. (Audio Cassette)
Provides tips on all aspects of proposal writing: structure, format, layout, wording, cover letters, and front matter.

Public Speaking
The Art of Public Speaking. Stephen Lucas, 1983. 414 p.
Covers listening, speech preparation, presentation, visual aids, and types of speeches.

Making Your Point: Communicating Effectively with Audiences of One to One Million. David Bartlett, 2008. (Audio-CD-ROM)
Shares strategies for making every word count in presentations, meetings, and blogs. 

Professional Communications: A Handbook for Civil Engineers. Heather Silyn-Roberts, 2005. 251 p.
Describes practical, concise guidelines for writing professional engineering documents and making oral presentations. 

101 Secrets of Highly Effective Speakers. Caryl Rae Krannich, 2000. (Audio Cassette)
Reveals secrets of effective public speaking, including projecting enthusiasm, using visual aids, establishing credibility, and handling questions from the audience.

Speak for Yourself. Robert Montgomery, 1994. (Audio Cassette)
Tells how to excel in meetings, negotiations, conversations, interviews, and presentations.

Umm…A Complete Guide to Public Speaking. James O’Loghlin, 2006. 170 p.
Aims to eliminate the agony of listening to a bad speech and the agony of giving one

Quality Control
Driving Fear Out of the Workplace: How to Overcome the Invisible Barriers to Quality, Productivity, and Innovation. Kathleen Ryan, Daniel Oestreich, 1991. 253 p.
Tells how to eliminate fear, encourage quality employee performance, and increase corporate competitiveness.

A Passion for Excellence: The Leadership Difference. Tom Peters & Nancy Austin, 1985. 575 p.
Presents anecdotes and insights on common sense, customers, innovation and leadership.

Reengineering
Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives. Michael Hammer, 1996. (Audio Cassette)
Offers an understanding of what everyone must do to prepare for an economy in which all the familiar rules have been broken.

Our Emperors Have No Clothes. Alan Weiss, 1995. 243 p.
Discusses incredibly stupid things corporate executives have done while reengineering, restructuring, downsizing, TQM'ing, teambuilding, and empowering.

The Reengineering Revolution. Michael Hammer, 1995. 336 p.
Promotes reengineering: the fundamental thinking and radical redesign of business processes to bring about dramatic improvements in performance.

Reinventing Government
Banishing Bureaucracy: The Five Strategies for Reinventing Government. David Osborne & Peter Plastrik, 1997. 397 p.
Advocates fundamentally transforming public systems and organizations by changing their purpose, incentives, accountability, power structure, and culture.

Creating High-Performance Government Organizations: A Practical Guide for Public Managers. Edited by Mark Popovich, 1998. 191 p.
Illustrates eight characteristics common to high-performance agencies.

Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. David Osborne & Ted Geabler, 1992. 405 p .
Says that we do not need more government or less government, we need better government: catalytic, community-owned, competitive, mission-driven, results-oriented, customer-driven, enterprising, decentralized, and market-driven government.

Resumes
Best Resumes for Scientists and Engineers. Adele Lewis & David Moore, 1993. 215 p.
Includes information on writing resumes, references, job sources, cover letters, interviewing and sample resumes.

Competency-Based Resumes: How to Bring Your Resume to the Top of the Pile. Robin Kessler & Linda Strasburg, 2005. 185 p.
Defines the competencies employers are looking for and offers tips for competing to win.

The Complete Idiot's Guide to the Perfect Cover Letter. Susan Ireland, 1997. 265 p.
Shows how to write a catchy, customized, compelling cover letter that doesn't sound like a form letter.

The Complete Idiot's Guide to the Perfect Resume. Fourth Edition. Susan Ireland, 2006. 327 p.
Explains how to develop a winning resume strategy, create a great format, and make the most out of every line. 

The Quick Resume & Cover Letter Book: Write and Use an Effective Resume in Only One Day. Michael Farr, 2005. 404 p.
Highlights a variety of sample resumes from professional resume writers.  

Resume Magic: Trade Secrets of a Professional Resume Writer. 3rd Edition. Susan Britton Whitcomb, 2007. 585 p.
Explains how to transform an average resume into a multidimensional marketing piece. 

Resumes that Knock 'em Dead. Martin Yate, 1993. 214 p.
Provides instructions for preparing resumes and examples of resumes for all types of positions.

Sexual Harassment
Crossed Signals: How to Say No to Sexual Harassment. Memory VanHyning, 1993. 219 p.
Discusses what to do and say if threatened by sexual harassment on the job.

Preventing Workplace Harassment – Supervisor Module. CODOT, 2005 (CD-ROM)
Teaches supervisors how to maintain a respectful working environment.  

Sexual Harassment in the Workplace: A Guide to Prevention. Juliana Lightle & Betsy Doucet, 1992. 161 p.
Includes exercises for creating a positive workplace and responding to complaints.

Spelling 
1001 Vocabulary & Spelling Questions. LearningExpress, 1999. 
Provides practice exercises on synonyms, antonyms, spelling and vocabulary in context.

Stress Management
Burnout: Keeping the Fire. Ruth Luban, 1997. (Audio Cassette)
Identifies stages of burnout, warning signs, and healing strategies.

Relax - You May Only Have a Few Minutes Left. Loretta LaRoche, 1998. (Audio Cassette)
Shows how to use the healing power of humor to overcome stress.

Stress Management: Feel Better and Perform Better at Work and at Home. Roger Mellott, 1988. (Audio Cassette)
Explains how to understand attitudes that trigger stress and eliminate them.

Team Work
High Five! The Magic of Working Together. Ken Blanchard, Sheldon Bowles, 2001. 192 p.
Delivers a powerful message on team building in the form of a parable about a grade-five hockey team whose players learn that “None of us is as smart as all of us.”

Our Emperors Have No Clothes. Alan Weiss, 1995. 243 p.
Discusses incredibly stupid things corporate executives have done while reengineering, restructuring, downsizing, TQM'ing, teambuilding, and empowering.

Successful Team Building. Thomas Quick, 1992. 97 p.
Investigates commitment, communication, conflict, problem solving, effective meetings, evaluation, and rewards.

Team Building: How to Motivate & Manage People. Mark Sanborn, 1989. (Audio Cassette)
Shares techniques for turning staff into a "Can Do" team.

Team Players and Teamwork. Glen Parker, 1990. 178 p.
Explains why a balance of contributors, collaborators, communicators, and challengers is critical to the success of an effective, dynamic team.

Teamwork: What Must Go Right/What Can Go Wrong. Carl Larson & Frank LaFasto, 1989. 149 p.
Identifies characteristics of effective teams: a clear, elevating goal; a results-driven structure; competent team members; unified commitment; a collaborative climate; standards of excellence; external support and recognition; and principled leadership.

The Wisdom of Teams: Creating the High-Performance Organization. Jon Katzenbach & Douglas Smith, 1993. 317 p.
Teaches that real teams, not just groups that management calls teams, should be the basic unit of performance for most organizations

Technology
Managing Technology: The Strategic View. Lowell Steele, 1989. 356 p.
Presents an integrated view of technology as a closely linked system that spans the spectrum from creating new knowledge to servicing a product after it is sold.

The Road Ahead. Bill Gates, 1995. 286 p.
Reminisces about the technology of the past and speculates about how the technology of the future will change people's lives.

Time Management
Controlling Interruptions: How to Free Up an Hour a Day. Verne Harnish, 1991. (Audio Cassette)
Tells how to block, delegate and prioritize interruptions.

Controlling Interruptions: How to Free Up an Hour a Day. Verne Harnish, 1992. (Video Cassette)
Tells how to block, delegate and prioritize interruptions.

Eat That Frog! 21 Great Ways to Stop Procrastinating and Get More Done in Less Time. Brian Tracy, 2001. (Audio Cassette)
Explains how to focus on important tasks and set priorities.

First Things First: To Live, to Love, to Learn, to Leave a Legacy. Stephen Covey, Roger Merrill & Rebecca Merrill, 1994. 373 p.
Goes beyond time management to life leadership; addresses the gap between what's important to people and the way they spend their time.

First Things First. Steven Covey, 1994. (Audio Cassette)
Goes beyond time management to life leadership; addresses the gap between what's important to people and the way they spend their time.

If You Haven't Got the Time to Do It Right, When Will You Find the Time to Do It Over? Jeffrey Mayer, 1990. 159 p.
Outlines a "Clean Desk" approach to time management.

Managing Your Time, Energy & Relationships. Mark Sanborn, 1995. (Audio Cassette)
Provides tips on controlling interruptions, delegating work, and staying energized.

One Minute for Myself: How to Manage Your Most Valuable Asset. Spencer Johnson, 1986. (Audio Cassette)
Defines taking care of business as taking care of yourself.

Time Power: A Proven System for Getting More Done in Less Time Than You Ever Thought Possible. Brian Tracey, 2004. 294 p.
Provides powerful techniques for developing time management skills that will lead to a lifetime of increased personal efficiency and high achievement.

Training
Creating, Implementing, and Managing Effective Training and Development: State-of-the-Art Lessons for Practice. Kurt Kraiger, 2002. 415 p.
Contains chapters from leading practitioners who provide best practices from a wide range of disciplines.

Effective Training for Civil Engineers. Second Edition. Macdonald Steels, 1999. 109 p.
Looks at training in the construction industry from the perspective that change is valued and learning is continuous.

Vocabulary
1001 Vocabulary & Spelling Questions. LearningExpress, 1999.
Provides worksheets to practice dealing with synonyms, antonyms, spelling and vocabulary in context.

Much Ado About a Lot: How to Mind Your Manners in Print and in Person. Mary Newton Bruder, 2000. 278 p.
Supplies entertaining, relevant guidelines on grammar, spelling, punctuation, vocabulary, and pronunciation.  

Word Watcher's Handbook: A Deletionary of the Most Abused and Misused Words. Phyllis Martin, 1991. 166 p
Lists words and phrases that are harmful to a vibrant, healthy vocabulary; includes sections on spelling, pronunciation, and proper usage of words.

Women in the Workplace
Breaking with Tradition: Women and Work, the New Facts of Life. Felice Schwartz, 1992. 382 p.
Offers solutions that show how women can become full partners in the workforce.

Career Strategies for the Working Woman. Adele Schelle, 1994. 255 p.
Explains how to handle career conflicts and opportunities, get recognized, and build winning relationships with management, clients and colleagues.

Civilized Assertiveness for Women: Communication with Backbone…Not Bite. Judith McClure, 2003. 178 p.
Identifies self-diminishing speech habits that women need to banish from their vocabulary.

Confidence, Composure and Competence for Working Women. Maria Arapakis, 1994. (Audio Cassette)
Tells how to build self-assurance, develop inner calm and take action with poise and power.

The Female Advantage: Women's Ways of Leadership. Sally Helgesen, 1990. 263 p.
Documents cases of very successful, uniquely female, leadership.

Image & Self-Projection for Today's Professional Woman. Julie White, 1986. (Audio Cassette)
Teaches how to build personal power, stand up to conflict, work effectively with men, be seen, get known, communicate with impact, and project a stronger image.

Leadership Skills for Women. Marilyn Manning & Patricia Haddock, 1989. 65 p.
Includes activities and exercises that teach basic leadership skills

Management & Leadership Skills for Women. Susan Dellinger, 1992. (Audio Cassette)
Explains to overcome the obstacles that women face and men don’t.

The Smart Woman's Guide to Career Success. Janet Hauter, 1993. 158 p.
Reveals how to invest in relationships, establish credibility, control information and resources, and tap hidden pockets of power.

Swim with the Dolphins: How Women Can Succeed in Corporate America on Their Own Terms. Connie Glaser & Barbara Smalley, 1995. 326 p.
Uses examples from interviews with over 200 successful female managers to show women how to take advantage of their unique management style.

The Woman Manager. Connie Sitterly, 1993. 98 p.
Provides advice, activities, and exercises to help women get ahead in the business world.

Women in Management: Trends, Issues and Challenges in Managerial Diversity. Ellen Fagenson, 1993. 342 p.
Chronicles the experiences of women managers and the impact they have had within and beyond the walls of organizations.

Workplace Harassment
Preventing Workplace Harassment – Supervisor Module. CODOT, 2005 (CD-ROM)
Teaches supervisors how to maintain a respectful working environment.  

Writing
Business Writing for Results. Fred Pryor Seminars, 1988. (Audio Cassette)
Provides guidelines for writing crisp, readable memos, reports, and letters.  

Communication for Professional Engineers. Second Edition. Bill Scott & Bertil Billing, 1998. 276 p.
Covers effective speaking, effective writing, effective meetings, and effective interviews.

Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation. Lynne Truss, 2003. 208 p.
Presents an entertaining outlook on the uses and misuses of punctuation.

English Grammar for Dummies. Geraldine Woods, 2001. 360 p.
Teaches logical strategies for avoiding common grammatical errors.

Engineering Your Writing Success: How Engineers Can Master Effective On-the-Job Communication Skills. James Vincler & Nancy Vincler, 1996. 304 p.
Provides field-tested strategies for writing proposals, reports, manuals, memos, and letters.

"excellent communication skills required" for Engineering Managers. Todd Shimoda, 1994. 113 p.
Teaches engineers how to apply their analytical skills to verbal and written communication.

How to Say It: Choice Words, Phrases, Sentences & Paragraphs for Every Situation. Rosalie Maggio, 1990. 433 p.
Contains models with interchangeable key words and phrases for virtually every form of written communication.

The Language of Success: Business Writing That Informs, Persuades, and Gets Results. Tom Sant, 2008. 209 p.
Demonstrates how to write clearly, concisely, and effectively.

Much Ado About a Lot: How to Mind Your Manners in Print and in Person. Mary Newton Bruder, 2000. 278 p. Supplies entertaining, relevant guidelines on grammar, spelling, punctuation, vocabulary, and pronunciation.

On Writing Well: The Classic Guide to Writing Nonfiction. William Zinsser, 2001. 308 p.
Delineates the craft of writing nonfiction warmly and clearly.

Professional Communications: A Handbook for Civil Engineers. Heather Silyn-Roberts, 2005. 251 p.
Presents practical, concise guidelines for writing professional engineering documents and making oral presentations.